Effective Date: 03/20/2025
PRIVACY POLICY
1. Introduction
Welcome to Silude Solutions LLC (“Company,” “we,” “us,” or “our”). We specialize in AI automation services, including chatbots, automated phone calls, and A2P (Application-to-Person) messaging. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website(s), software, and services (collectively, the “Services”). By using or accessing the Services, you agree to the terms in this Privacy Policy.
2. Information We Collect
2.0 Personal Data
Contact Information: We may collect your name, email address, phone number, or other details when you sign up for our Services or request information.
Billing Data (if applicable): If you purchase our Services, we may collect payment information necessary to process the transaction.
2.1 Usage Data
Device & Log Information: This can include your IP address, browser type, operating system, pages visited, and timestamps.
Cookies & Tracking: We may use cookies, web beacons, and other tracking technologies to enhance site functionality and analyze usage.
2.2 AI Interaction Data
Chatbot Transcripts: If you chat with our AI chatbot, we may store text transcripts to improve and maintain our Services.
Call Recordings: When you call our demo line or speak with our automated system, we may record calls for demo, analytics, or quality assurance purposes. Where required by law, we will obtain or provide notice of consent prior to any recording.
2.3 SMS (A2P) Data
If you opt in to receive text messages from us, we collect and store your phone number and metadata associated with sending/receiving those messages (e.g., timestamps, message content).
3. How We Use Your Information
Service Provision: To provide, maintain, and improve our AI automation Services.
Demonstrations & Trials: To offer demo experiences or trials for prospective and current clients.
Marketing & Promotions: To send promotional emails or text messages (with your consent).
Analytics: To analyze usage trends, troubleshoot technical issues, and refine our AI models.
Legal & Compliance: To comply with applicable laws, regulations, and legal processes, or to protect our rights and the rights of our users.
4. Sharing Your Information
Service Providers: We may share your data with trusted third parties (e.g., cloud hosting, SMS gateways) who assist us in operating our Services.
Legal Requirements: We may disclose personal information when required by law or if we believe disclosure is necessary to protect our rights or comply with judicial proceedings.
Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you of any changes in ownership or new policies.
5. Consent & Opt-Out
SMS Consent: By providing your phone number and opting in, you consent to receive automated text messages. You can opt out at any time by following the instructions provided (e.g., “Reply STOP” to cancel).
- Cookies: Most browsers allow you to reject cookies or alert you before one is placed. Disabling cookies may affect certain features of our Services.
6. Data Retention & Security
Retention: We retain your information as long as needed to provide our Services and fulfill the purposes outlined in this Policy.
Security Measures: We use commercially reasonable safeguards to protect your data. However, no method of online transmission or storage is 100% secure.
7. AI Training & Development
To improve our AI automation technology, we may review anonymized chat transcripts or call recordings. We strive to remove personal identifiers whenever possible, but cannot guarantee absolute anonymity.
8. Children’s Privacy
Our Services are not directed to individuals under [13/16/18 – choose per jurisdiction], and we do not knowingly collect personal information from children. If you believe we have collected such data, contact us to have it removed.
9. Your Rights
Access & Update: You may request access to or correction of the personal data we hold about you.
- Deletion: In certain jurisdictions, you can request deletion of your personal data.
- Objection & Complaints: You can object to or restrict certain processing or lodge a complaint with a supervisory authority if applicable.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices. We will post any revisions and update the Effective Date at the top of this page.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us using the information below:
Silude Solutions LLC
- Address: 8 The Green, Suite R, Dover 19901 Delaware
- Email: [email protected]
- Phone: +1 (504) 949-7898
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