Effective Date: 03/20/2025
TERMS & CONDITIONS
1. Acceptance of Terms
These Terms & Conditions (“Terms”) govern your use of the Services provided by Silude Solutions LLC (“we,” “us,” “our”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
2. Description of Services
Silude Solutions LLC provides AI-based automation solutions, including chatbots, call automation, and A2P messaging. These Terms apply to our website, software, demo calls, and all related features or applications.
3. Eligibility
You must be at least [13/16/18 – choose one based on jurisdiction] years old and capable of entering into legally binding agreements to use our Services. By using the Services, you confirm you meet these requirements.
4. User Accounts (If Applicable)
- Account Creation: Certain features may require creating an account. You agree to provide accurate, up-to-date information and keep it current.
- Security: You are responsible for maintaining the confidentiality of your login credentials and for any actions taken under your account.
5. A2P Messaging & Consent
Opt-In: By providing your phone number, you agree to receive automated texts or alerts regarding our Services.
Opt-Out: You can withdraw your consent anytime by following instructions in the text message (e.g., “Reply STOP”).
6. Demo Calls & AI Interactions
Purpose: Demo calls and chatbot interactions are provided for demonstration or trial purposes only. We do not guarantee completeness or accuracy of AI responses.
Recording & Transcripts: Calls and chat sessions may be recorded or transcribed for analytics, quality control, or demonstration. By participating, you agree to such recordings, subject to applicable laws.
7. Fees & Payments (If Applicable)
Pricing: Any fees or subscription plans will be presented clearly on our website or via a separate written agreement.
Refunds: Refer to our refund policy (if provided) for details on cancellations or returns.
8. Prohibited Conduct
You agree you will not:
- Use the Services for unlawful, harmful, or fraudulent activities.
Violate the rights of third parties, including intellectual property or privacy rights.
Upload or distribute malicious code intended to disrupt the Services or other users.
9. Intellectual Property
Ownership: All content, trademarks, and intellectual property within the Services are owned by us or licensed to us.
Limited License: We grant you a non-exclusive, revocable license to use our Services as intended, in accordance with these Terms.
10. Disclaimers
Our Services are provided “as is” and “as available.” We make no warranties, express or implied, regarding the reliability, accuracy, or fitness for a particular purpose. AI-based services may produce errors or inaccuracies.
11. Limitation of Liability
To the fullest extent permitted by law, Silude Solutions LLC shall not be liable for any indirect, consequential, or special damages arising out of or related to your use of (or inability to use) the Services, even if we have been advised of the possibility of such damages.
12. Indemnification
You agree to defend, indemnify, and hold harmless Silude Solutions LLC and its officers, employees, and agents against any claims, damages, or expenses arising from your use of the Services or your violation of these Terms.
13. Termination
We reserve the right to suspend or terminate your account or access to the Services at any time, with or without notice, if we believe you have violated these Terms or engaged in fraudulent or unlawful behavior.
14. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state or federal courts located in Delaware for resolving any disputes.
15. Changes to Terms
We may modify these Terms at any time. If changes are material, we will post an update and change the Effective Date at the top of this document. Your continued use of the Services constitutes acceptance of the revised Terms.
16. Contact Information
For questions regarding these Terms, please contact:
Silude Solutions LLC
- Address: 8 The Green, Suite R, Dover 19901 Delaware
- Email: [email protected]
- Phone: +1 (504) 949-7898
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